Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within a reasonable time of the date of the Dispatch Confirmation, unless there are exceptional circumstances.
The Products will be at your risk from the time of delivery.
Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
Delivery Schedules and Prices
Our Free Shipping Offer is ONLY available for delivery to the UK Mainland ONLY.
We use FedEx or Royal Mail as couriers to deliver your order. Any orders placed before 12 noon Monday to Friday will be dispatched the same day, this will not occur if items are out of stock.
Our dispatch and delivery days are from Monday to Friday, not weekends, even if you pay for next day delivery. Orders taken on Saturdays and Sundays will be processed on the next working day, with the exception of Bank Holidays.
Express Delivery (next working day) and International Delivery are available and can be selected during the checkout process; there are additional charges for these services as detailed below.
Orders UNDER £20 will incur a delivery charge of £3.99
Orders OVER £20 will automatically qualify for FREE SHIPPING.
If you select EXPRESS DELIVERY, a £7.99 fee will be added to your order.
We will, at our discretion, upgrade the delivery method to ‘Express Delivery’ or ‘Recorded Service’ based on the order value/ weight.
PLEASE NOTE that the standard International Delivery charges apply to items under 1Kg; any items over 1Kg will be subject to further postage charges which will vary from country to country. Please contact us before ordering so we can advise of the additional associated costs.
Delivery Charges will be calculated and visible during the checkout process; please make sure you are happy with the charges applied before completing your transaction.
We make every effort to ensure that the goods ordered reach you in perfect condition and on time. In the rare event of breakages or damage during transit, shortages or the incorrect item being sent to you should correspond within 24 hours of delivery by e-mail or telephone. Our e-mail address is email@example.com or our phone number is 01453 845 049.
Please inform the delivery driver and make a note on the delivery documents you sign.
If the products are damaged or faulty during transit, we will require proof ie. image or picture, of the damaged goods before we can offer you a replacement. You will need to keep hold of the damaged goods and the parcel with the original packaging, until we have received the proof, and we have processed the claim through our courier company.
Please make sure that all delivery information is correct as if a parcel is delivered to the wrong address or the item is not signed for at the address you have given and we have to make a collection on your behalf you will be charged a sum of £12.50 for all mistakes to be rectified with our courier and for a re-delivery to take place. If you do not want to request a re-delivery you will be refunded the cost of the item minus the £12.50 fee for the incorrect delivery. These charges will also occur if a parcel is returned to us because nobody is present at the delivery address to sign for the parcel and nobody contacts our courier to arrange a pick up or re-delivery and the parcel is returned to us .
Deliveries will usually be made any time between 8am and 6pm
Express delivery is not available to the Isle of Wight, Northern Ireland, Highlands and Islands. In these cases we will use an alternative courier and cannot offer a next day service. PLEASE DO NOT SELECT the express delivery if you live in these locations.
Consumer Rights and Cancellations
If you are contracting as a consumer, you may cancel a Contract at any time within seven working days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy.
To cancel a Contract, you must inform us in writing. You must also return the Product(s) to us immediately, in the same condition in which you received them (and unopened), and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
You will not have any right to cancel a Contract for the supply of any Products that are not listed on our website that we order especially for you or for large orders over 10 items of the same Product where we have bought stock especially to supply your order.
When you return a Product to us:
(a) because you have cancelled the Contract between us within the seven-day cooling-off period, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us.
(b) for any other reason, we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective Product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
All items must be returned unopened and undamaged and please inform us before returning any goods. Goods should be returned in original, unopened packaging. If you’ve opened it up, had a few tries and don’t like it or want something else, we obviously cannot take it back as it is then unsaleable.
A restocking and admin fee of £6.99 will be deducted from the refund.